PEC’s standard policy is not to disconnect any residential members for nonpayment when the temperature is expected to reach 100 degrees Fahrenheit or not exceed 32 degrees Fahrenheit. This policy applies year-round and benefits all residential members, regardless of medical status or income level.

Members experiencing financial troubles are encouraged to call Pedernales Electric before they miss a payment. PEC representatives work with members on a case-by-case basis to determine if alternate payment or billing options might help.

If necessary, members may request a deferred payment agreement. Participation in Pedernales Electric’s deferred payment program is open to all members. Proof of income or other sensitive information is not necessary for the PEC program.

This year, Pedernales Electric is donating $500,000 to community action programs to assist members who may have trouble paying their electric bills. For more information about financial assistance, deferred payment programs, or PEC's service policies, visit the About PEC section of our web site.

PEC member services representatives can be reached 24 hours a day at 1-888-554-4732 to discuss billing and payment options.