Our members rely on us to keep their information confidential. At PEC, we work hard to earn your confidence.
Property Access
Occasionally, we’ll need access to our equipment on your property. For your peace of mind and security, we’ll try to notify you before we perform these duties. PEC employees carry photo identification cards, and our contractors have letters of authorization from PEC. The only reasons we’ll ever be on your property are to respond to your request for service or for a variety of business reasons like installing, repairing, maintaining, inspecting or upgrading our equipment. We know that security is important to you, and we make every effort to keep you safe.
Locked Gates
If you have locked gates that could block access to our service crews, please let us know the lock combinations. Otherwise, we’ll need to install a PEC lock on your gate. Keys and combinations for our locks are restricted to the crew members who need them.
Identity Check
If you see someone you don’t recognize on your property, ask him or her for identification. All PEC employees carry a company ID, and many travel in vehicles with PEC logos and wear blue PEC uniform shirts. You can always call our toll-free number if you have questions about any of our projects.
Automated Calls
Our Member Services department uses an automated outbound calling process to make calls to our members about past due payments. These automated calls prompt members to call us at 1-888-554-4732 and also give them an option to press the pound key (#) to be routed to a member services representative. If you get one of these calls, please remember you can call us at 1-888-554-4732 between 7 a.m. and 9 p.m. Monday through Friday if you would like to ensure you are contacting PEC.