Power of Community - Pedernales Electric Cooperative

Outage FAQs

  • How do I report a power outage?
  • What can I do to help get my power back on?
  • What do I do after I've reported an outage?
  • How should I prepare for outages?
  • How does PEC manage calls during a widespread power outage?
  • Does PEC know that I have lost electric service during a storm?
  • How do you decide whose power to restore first?
  • Why would a PEC service crew pass by without restoring the power at my house?
  • Why does my neighbor have power and I do not?
  • What should members with special medical needs do to prepare for an outage?
  • Why can't you tell me how long it will take to restore my power?
  • What should I do if a power line falls in my yard?
  • How do I protect appliances in my house from power surges?
  • Is it safe to use a generator when I lose power?
  • What is a supplier outage?
  • Why isn't the outage in my area mentioned on Facebook or Twitter?
  • What is a pole-top fire?
  • What can I do to help prevent outages?
  • How often is the map showing current outages updated?
  • The power is off at my location but the outage map says there are no current outages. How can that be?
  • The estimated restoration time for my outage is unknown. What does that mean?

Resources


Call 888-883-3379 to report an outageCall
888-883-3379
to report an outage.
Use SmartHub to report an outageLog in to
SmartHub
to report an outage.