Typically, the best source for an estimate of power restoration time is the service crew, and during an outage, they are working to locate faults and restore power, and they don't always have the time or ability (due to safety reasons or a lack of a communications signal) to phone or email our control center with estimates or updates. As a result, during storm-related outages, restoration information may not be immediately available or may be hard to determine with accuracy.
Each outage is a result of different circumstances, and some may take longer to identify and restore than others. Sometimes damage to PEC's electric distribution system is extensive (lines down, broken poles, etc.), or equipment locations are hard or impossible to get to depending on the conditions. Linemen may have to patrol lines and fix problems on foot, as roads or right-of-ways may be impassable for service vehicles because of flooding, ice, downed trees or other conditions.