Power of Community - Pedernales Electric Cooperative

Reporting Power Outages

When you experience a power outage you want your service restored as quickly as possible. So do we. To help us restore service as quickly and efficiently as possible it's important that you notify us.

Call or report online

While social media is an excellent way to keep up with outages, we encourage members not to use Facebook or Twitter to report an outage. Our social media channels are not tied into our outage management system.

Before you report

Before calling us to report a power outage, please help us determine if the service problem exists within your home's electrical system or on our system. This could help get your power back on more quickly. Here's how to check »

When calling 888-883-3379 to report an outage, you'll need your PEC account number or the phone number associated with your PEC account. Sometimes you may also be asked for the following information to help us pinpoint the cause quickly and get crews dispatched efficiently:
  • Your full name and address, along with your subdivision or community name.
  • The approximate time service was interrupted.
  • Whether your neighbors have electricity.
  • Other pertinent information, such as downed electric lines or loud noises that occurred before or after the service disruption.

High-Volume Call Answering System

Our high-volume automated call answering system helps relay problems to our staff quickly and effectively and tracks restoration efforts, even during major interruptions. When you call us at 888-883-3379 to report an outage, the system pinpoints the problem based on your PEC account number or the telephone number you have on file with us. If your phone number has changed, please contact us.

What to do next?

After you've reported the outage:

  • Turn off all electrical appliances that were on when service was disrupted, leaving a lamp on so you'll know when power is restored.
  • Turn circuit breakers to major appliances (like your stove) to the "off" position.
  • To help preserve food, leave the doors to your refrigerator and freezer closed.
  • Once power is restored, avoid overloading by turning appliances back on in 15-minute intervals.

Resources


Outage frequently asked questions

Power outage FAQs

Frequently asked questions about power outages

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Downed lines safety

Get tips for being safe if you encounter downed power lines

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