Power of Community - Pedernales Electric Cooperative

Billing and payment options

Your billing and payment options

PEC offers several options to make managing your account as simple as possible.


SmartHub

Pay online or on the go with SmartHub

SmartHub makes it easy to pay your bill. You can pay your entire balance due, make a partial payment or pay a specific amount, for one account or several. You can use a stored payment method or add additional ones to use once or save for future use.

You can make payments from your computer through the online portal or from your smartphone or tablet using the SmartHub mobile app. You can also set up recurring automatic payments from a bank account or credit card so your bill is paid in full each month.

Say goodbye to paper bills by opting for convenient paperless billing. When you combine paperless billing with recurring payments, you can save money on your bill every month with our reduced service availability charge options. Learn more about our eSaver and eBilling options here.

Learn more about what SmartHub can offer.


Pay online now

If you prefer to pay your bill online without logging in to SmartHub, we have an option for you. Simply enter your account number, and all current balances are shown with simple payment instructions. Payments are applied to your account immediately.

Pay now »


Pay by phone 24/7

Our secure, automated phone system is perfect for quick and easy payments anytime, any day of the week. Just call (844) 886-9798 and follow the prompts.

You may also call us at 1-888-554-4732 between 8 a.m. and 7 p.m., Monday through Friday, to speak with a member services agent.


Pay your bill closer to home with MoneyGram

MoneyGram accepts PEC paymentsWith convenient locations across our service area, MoneyGram is an easy-to-use service that allows you to pay your bill closer to home. For a $1.50 fee, MoneyGram will accept cash payments and apply them securely and immediately to your account.

Find a location near you »


Pay by mail

If you prefer to make your payment via mail, please send it to the following address:

PEC
P.O. Box 1
Johnson City, TX 78636

Visit an office

You can make a payment at any PEC office location that’s convenient for you.


Payment kiosks now available

New drive-through payment kiosks have been installed at PEC's Cedar Park and Dripping Springs offices. You can use them to make quick, instant payments 24/7 by cash, e-check or credit card.


Billing options

Take control of your electric bill with PEC’s Fixed Payment Plan or Average Payment Plan. Both are available to residential, farm/ranch and water well members who are current on their accounts and have at least 12 months of billing history at the same location. You may enroll anytime, and payments under either plan begin with the first bill rendered after enrollment.

  • Fixed Payment Plan
    Under the Fixed Payment Plan, you’ll pay a fixed amount each month based on the average electric use at your location during the 12 months before the plan starts. PEC will also review your account periodically to determine if the plan should be reset to help prevent an excessive annual correction.
  • Average Payment Plan
    On the Average Payment Plan, the payment is calculated from the rolling 12-month use average at your location. Unlike the Fixed Payment Plan, bills will not be the same amount every month.

For more information or to sign up for a payment plan or autopay, call us toll-free at 1-888-554-4732 between 7 a.m. and 9 p.m., Monday through Friday.

Resources


Preview new bill design

How-to: Read your bill

Download a tutorial explaining some of the elements of your PEC bill.

Request billing change

How-to: Request a billing change

Download instructions for submitting a billing inquiry or requesting a new due date.

Request billing change

How-to: Request a billing change – mobile app

Download instructions for submitting a billing inquiry or requesting a new due date using the SmartHub mobile app.

Download tax exemption form

Tax Exemption Certificate

If you are exempt from sales and use taxes on the purchase of taxable items, download, complete and submit a Texas Sales and Use Tax Exemption Certificate.